Knowledge Base

Advices and answers from the Thrive team.

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FAQs

FAQs

Do you have a privacy policy?

Thrive is GDPR compliant and HIPAA compliant. We take your security seriously. Check out gothrive.io/privacy-policy for details.

How will participants receive experiences?

We send experiences via email or sms.

What should I know about sms messaging?

SMS messages come from a 10-digit phone number. Once a message is received from a number, messages will always come from that specific number. It is important to let participants know to expect this. The message will contain a link that does not need to be logged into. These links are unique and secure. Participants may be subject to carrier messaging and data rates.

Can a user opt-out?

Yes, by clicking “unsubscribe” within a Thrive email or by replying “STOP” to an sms message.

Who should I involve before beginning a Thrive program at my company?

Some clients have found it helpful to consult with Human Resources, Information Technology, and Legal.

Does my IT department need to do anything?

YourITdepartmentmaywantto“whitelist”app.gothive.ioanda​ dmin@gothrive.io​tobegin.Ifyou choose to use personalized program branding, those urls and emails can also be whitelisted.

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